What is not covered by development plans?
Development plans are very inclusive but there are several items of work that aren’t covered. These include:
- Full site builds
- Social media marketing
- Graphic design
- SEO
Can development plans be purchased by other web agencies?
Development plans are typically not designed with web agencies in mind, however, we are certainly open to having the discussion. Please feel free to contact us using this form and we and talk further about a possible partnership.
How long does it take to complete development requests?
It does depend on the complexity of the work. Typically small alternations can be completed within 24-48 hours however timelines for more complex functionality will be determined and communicated to you by your designated developer. When a development request has been submitted we will discuss the implementation of the work and provide you with an estimated delivery time and hours required.
What payments options are available for development plans?
Development plans are paid by credit card and payments are made automatically every 30 days. As with all plans we offer, payment is made upfront before any work is carried out. We use secure payment processing through Stripe and we do not store any credit card information.
Are there any lock-in contracts?
No. You may cancel your development plan at any time. As you pay for your monthly plan upfront, you can still use your plan hours until your billing period has concluded.
Are there any warranties on work?
Yes. When we develop new elements for your website we expect them to be typically bug-free and functional. In the case that code is not functioning as expected, we will fix the issues without deducting time off your dedicated development hours.
What information do you need to keep regarding my website?
To be able to develop your website we need to keep some details on file. This includes:
- FTP and control panel access details to your web hosting
- WordPress admin login details
- Google analytic access
Do unused support hours roll over to the next month?
No. Support hours are assigned for the current month and do not carry over if they are not used.